Become a retailer
- Payments
- Shipping
I think I'm a victim of fraud, what do I do?
If you suspect that you have been a victim of fraud please contact our customer service immidiately and let us know as many details as possible, we’ll contact and help you.
I forgot to add my discount code. Can you add it for me?
Yes we can! Just contact us and provide us with your order number and the discount code you wish to be added to your order and we will be happy to add it for you.
Can I add/or change something in my order after I placed it?
Sadly no! Once your order is placed and imported to our system we have no ability to edit it or make any changes for you.
I’m having trouble placing a order.
One of our customer care agents will gladly help you out with your order and help you! Check out the contact us section for more information or send an email support@johnhatter.com
How do I know if the purchase I made was successful?
When you make a purchase with us, we will send you a confirmation e-mail with the details. If you haven’t received a confirmation e-mail within 24 hours of your purchase, please check your spamfolder and if you still can’t anything, please contact us.
I just received an e-mail saying that my order is cancelled. Why?
Most likely there has been an issue with your payment method. But don’t worry, the money is only reserved for us. We haven’t drawn the money from you, we only do that when your order has been confirmed and sent to our warehouse, however it may take up to 10 working days for your bank or card issuer to make your funds available to you again.